Repair request number 9505
Description: the laptop will not power on, the power adapter lights turn off when plugged into computer, it is critical that the customer gets access to data immediately
Make: Dell Model: Latitude E6510
Type: On-site, service at your place
Customer: Small business
Diagnosis: The main logic board has a dead short, defective component needs replaced. The circuit board will be ordered under warranty and replaced. Since customer needs data immediately the hard drive will be removed and put in an external drive enclosure (with USB connector)
Action: Replaced main logic board, supplied by Dell under warranty. Reinstalled hard drive into laptop, Customer supplied access to their data immediately
Expedited fee: $50.00 (emergency service performed within 4 hours)
Travel fee per trip: $25.00 X 2 trips = $50.00
Repair labor: $0.00 Covered by Dell warranty
Data recovery labor: $100.00 X 2 hours = $200.00 Transfer of hard drive into external drive enclosure
Parts: $0.00 Covered by Dell warranty
Total: $300.00