Repair request number 9381
Description; Physical damage to the laptop, screen won’t work, corner plastics broken, battery cannot be removed
Make; Hewlett Packard Model; Pavillion g series
Type; Carry-in, service at our place
Diagnosis; Plastic case parts jammed out of place, audio jack damaged
Action; Disassembled case plastics and reseated, able to get everything functioning except audio jack. Customer declined replacing the audio jack which is part of the main logic board, very expensive. Customer satisfied with using laptop as is.