Repair request number 9505

Repair request number 9505

Description: the laptop will not power on, the power adapter lights turn off when plugged into computer, it is critical that the customer gets access to data immediately

Make: Dell Model: Latitude E6510

Type: On-site, service at your place

Customer: Small business

Diagnosis: The main logic board has a dead short, defective component needs replaced. The circuit board will be ordered under warranty and replaced. Since customer needs data immediately the hard drive will be removed and put in an external drive enclosure (with USB connector)

Action: Replaced main logic board, supplied by Dell under warranty. Reinstalled hard drive into laptop, Customer supplied access to their data immediately

Expedited fee: $50.00 (emergency service performed within 4 hours)

Travel fee per trip: $25.00 X 2 trips = $50.00

Repair labor: $0.00 Covered by Dell warranty

Data recovery labor: $100.00 X 2 hours = $200.00 Transfer of hard drive into external drive enclosure

Parts: $0.00 Covered by Dell warranty

Total: $300.00

Repair Request number 9381

Repair request number 9381

Description; Physical damage to the laptop, screen won’t work, corner plastics broken, battery cannot be removed

Make; Hewlett Packard Model; Pavillion g series

Type; Carry-in, service at our place

Customer; Student

Diagnosis; Plastic case parts jammed out of place, audio jack damaged

Action; Disassembled case plastics and reseated, able to get everything functioning except audio jack. Customer declined replacing the audio jack which is part of the main logic board, very expensive. Customer satisfied with using laptop as is.

Parts; $0.00

Labor; $58.00

Total; $58.00

Repair request number 9342

Description: paper keeps jamming

Make: Hewlett Packard

Model: Laserjet 8100

Type: On-site, service at your place

Customer: University department

Diagnosis: Discovered dislodged transfer rolling assembly, feeder rollers worn

Action: Reseated the transfer rolling assembly which had become dislodged. Replaced tray 2 and 3 paper feed rollers. Ran multiple tests from both trays. All paper feeds working well.

Labor: No charge – covered by annual service contract

Parts: No charge – covered by annual service contract

Total cost: $145.00 All parts and labor for a period of one year – provide on-site service.

Price quotes available for annual service contracts. Contact

Repair request number 9320

Repair request number 9320


Description: Windows operating system not loading

Make: Dell

Model: Latitude E6410

Type: Carry-in to our service center

Customer: Residential

Diagnosis: Windows 7 start up error " BOOTMGR is missing"

Actions: Successfully fixed with Microsoft recovery tools

Labor: $100.00

Total cost: $100.00

Repair request number 9207

Repair Request number 9207

Description: The laser printer is making a loud clicking noise during the self test and when printing clicking and jamming

Make: Hewlett Packard

Model: LaserJet 4p C2005A

Type: On-site, service at your place

Customer: Small business – Law Firm

Diagnosis: Determined that the fuser is failing and needs replacing

Action: Installed new fuser assembly

Labor $75.00

Parts $105.00

Total cost $180.00

Repair request number 9163

Description: External hard drive not working / no data access


Model: F.A. Porsche

Type: Carry-in

Customer: University

Diagnosis: Adapter / USB connection faulty

Action: Replace adapter – All the data is now accessible

Labor $100.00

Parts $  $38.00

Total cost $138.00

Computer Repair History 7958

Internet & network not working
Make Custom generic desktop computer
Defective router and Ethernet card upgrade needed
Temporarily connected directly to DSL modem provided by Internet service
Install wireless Ethernet (PCI) and wireless router
Confirmed compatibility with DSL modem and Internet service
Cost: $368.00

Computer Repair History 7342

Description: moving cursor issues, when typing the cursor jumps and types elsewhere all the time

Make: Dell Inspiron

Diagnosis: Suspect trackpad problem

Action: Reseated trackpad cables and updated driver for trackpad assy & keyboard Tested OK

Total cost: $0.00 covered by manufacturer’s warranty