Seminar Transform your Sales Culture

Gene Marks asked to share this opportunity with all of you. I could not think of a better way to boost sales or spend some of my Friday time. This is really good stuff!    Chris, Owner of The Computer Fixer

Hi Chris,
Not sure if you’re interested in this seminar or if you could at least pass on the word to any clients that might be?

National sales expert Todd Cohen and I are going to spend Friday morning in Philadelphia talking about getting leads, closing deals and building a sales culture. And technology.

It’s called Transform Your Sales Culture and some of the topics we’ll cover are:
-How to generate greater impact from your sales incentive and compensation plans.
-How to plan for and create a sales culture and not just a sales team!
-How to convert your current CRM system from a “glorified rolodex” to a productive sales and marketing system.
-Which emerging sales and marketing technologies you should consider this year.

I’d love to see you – hope you find this of interest.  Here’s the link:

Gene Marks CPA
The Marks Group PC
888-224-0649 x801
Helping our clients become quicker, better and wiser
….with the best Customer Relationship Management processes and technologies available.

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Computer Repair History 7046

Computer Repair history 7046

Description: Not powering, although the unit was not plugged into the adapter or outlet, the unit started to burn, bad smells, smoke

Make: Hewlett Packard Laptop Pavilion DV 6000

Diagnosis: Failure with internal cooling system, major component failure

Recommendation: Do Not Repair; the main logic board is an expensive component, the cost exceeds value of the laptop

Service performed: Removed and installed hard drive into a USB external drive enclosure, customer has access to all data

Total cost $165.00

Success is having the right tools for the job

The Computer Fixer’s success is a result of having the right tools for the job. In the beginning we only concentrated on tools for getting it fixed. Volumes of request required management tools.

Okay I admit after the first 5 years of rapid growth and success, I had to give up "hands on repair" and concentrate on managing the technicians and customer’s needs. BlueFolder was not only affordable but became my favorite tool. It enabled me to spend more time with customers and employees, although my technicians were apprehensive at first soon it was part of their tool kit too.

Why don’t Apple computers get viruses?


Why Don’t Apple Computers (Mac’s) Get Viruses?

Mac’s do not use Microsoft (Windows). Windows is an operating system (sometimes abbreviated as "OS") the program that manages all the other programs in a computer. Hackers make viruses that attack the “OS”.

BUT the Mac OS also has a feature built in to prevent tampering to the system. First, programs can’t make changes to the system without authorization from the user. Secondly, Macs also have a feature where a program or virus is not "installed" until you "physically" drag it to the applications folder, meaning you can run programs from their own little shell. This means if a program or virus does try to tamper with your system, you can restart your Mac, delete the shell, and the program is gone. It’s a little more complicated than that in terms of true programming language, but as a Mac user, that’s about all we need to know – Macs have numerous stages of protections set up, whereas Windows is trying to play catch-up in that department.

Apple is a good choice, especially for home and at school. Mac’s are Internet trouble free. No viruses. No ad or spywares. No time or money fixing this type of problem.

Need advice to remove a virus from your Windows computer? Do you need your data recovered? Just ask us and our experts will give you free advice.

What is the Cloud in cloud computing?

We started sharing information with the World Wide Web, then connecting users on the Net (Internet), Intranets are closed groups (more trust, share more valuable data) and now we have the Cloud!
 The Cloud is the next step in the Internet evolution. it has everything; computing storage solutions to computing infrastructure, applications, business processes to personal collaboration — can be delivered to you as a service wherever and whenever you need using laptop’s, PC’s, MAC’s, phones, and tablets – any device?

  Dell + VMware = Server Virtualization; this evolutionary formula allows servers and storage to be shared increasing the total usage of these valuable assets.

Disk backup is a useful and necessary part of securing your data against catastrophe, but with the advent of fast, inexpensive Internet and online storage, you’ve got little reason to not back up critical files to the Internet as well.

For virtual storage solutions consider Dell Vmware and distribute your information within a cloud computing environment.





Trenton Computer Fair Success in the 37th year

The Trenton Computer Festival has had a major impact on many careers including my own.

  I attended the festival for the first time as an IBM Customer Engineer performing field service and repairs on IBM Selectric typewriters (the most common desktop / office machine at that time).
  WHAT an eye opener! Sharing and talking with vendors at the out door flea market for two days straight. Learning about business opportunities that helped motivate my small business start up in 1986; The Computer Fixer, Philadelphia.
  Still successful today I have the opportunity to help many others learn how to perform on-site computer repairs and networking for small businesses and large educational institutions.
 Thank you Trenton Computer Festival for your 37th year! I relish each opportunity as a vendor at the flea market and try to give back to the community.
  I have shared my knowledge and  helped encourage the younger generations. It’s fun to watch them seize the opportunity as I did over 25 years ago. TCF is very unique and an education available once a year given by volunteers and pioneers of the computer industry.
  It just doesn’t get any better than this!

Copy and paste into your browser for more….

How to meet technicians for hire using Career Builder

Internet based job postings are expensive but they work. The word gets out! Computer Fixer is looking for networking technicians and consultants. Since  I placed the posting we received over 85 resumes’ and inquiries in the first week.

Check out our Career Builder posting

A virtual private network (VPN) share information between the office and your home.

A virtual private network (VPN) uses the Internet–allows users to privately share information between the office and your home. 

A VPN is may be used to bring together the office computer, computer workers at home and laptop users on the go. You may build a network to include office phones, smart phones, Excel , Word, QuickBooks data and other business applications at work or in the cloud.

To be effective, employees need access to business applications while working from home, from the office and while on the road.

AT&T offers the best types of IP VPN services with flexible options to meet your needs:

  • E-mail
  • Internet and intranet access
  • Sales-tracking tools
  • CRM, ERP, SAP and other business applications
  • Voice over IP
  • Video
  • Web and audio conferencing

Connect virtually anywhere, anyhow, anytime

Find out more:

Go to


Water Damage to Computers and Laptops, How to Save your data

Water and liquids in general, are hazardous to many electrical components in a laptop, Mac or desktop PC and can be expensive to fix or replace. Spillage onto the keyboard can cause damage to the hard drive and other components. Water damages the products components, introduces a shock hazard and can completely destroy your machine.

Certain liquids are more destructive because some acidity in water or liquids can cause corrosion to the metal contacts and internal circuit boards.

But in the event of a spillage, there are numerous actions you can take:

  1. Turn it off – If your computer is on, shut it off immediately and if not DO NOT TURN IT ON. Then remove the battery, A/C adapter, unplug from wall current and any external devices. The biggest danger thus far is that your machine could short out!
  2. With laptops – turn the product upside down immediately to stop liquid seeping inside
  3. Use a paper towel to soak up any spillage or sticky bits you can get too, including any external devices or cards.
  4. Disassemble laptop, MAC or desktop computer where you can. Consult a professional for further help.
  5. Leave to dry for at least 24 hours. Do not turn power on before this time.
  6. Clean with a solvent-based cleaner.
  7. Put back together to see if working.

Water Damage to your valuable data

Computer hard drives, tapes drives, external hard drive and flash drives and other data storage media are vulnerable to water damage and flooding. It makes your data inaccessible and can cause serious data loss. But do not panic even if the storage media has been under water and its components are damaged. Recovery is still possible.

If your office or house floods and your critical data are not backed up then you may be in a critical situation. The hard drive might have vital office documents, financial reports or priceless pictures. To overcome all these situations, you need to opt for a Data Recovery service of an experienced and reliable company.

To have safe recovery for your data from water damage, here are few tips to help you:

Remove your computer from water and do not switch it on because it may cause short circuit.

Never try to dry or heat the hard drive. When flooding takes place, dirt and some other debris may enter into your computer and by attempting to remove water from your hard drive may cause worse damage.

Take your hard drive and pack it in airtight bag. You should keep the hard drive moist.

Recovery from water damaged hard drive includes the following steps:

Fresh water treatment or cleaning

Platter dismounting and surface treatment

Chemical drying inside Clean Rooms

Platter surface re-lubrication

Repairing or replacing damaged components

The most important and critical step of recovery process is to use a professional recovery company. You should always go for a reliable and experience company to achieve success.

Ask The Computer Fixer for free expert advice

The Computer Fixer appears in Drexel’s IRT Helpdesk movie.

Drexel just posted the IRT Helpdesk Movie on IRT’s YouTube presence. The coops spent a good portion of the summer writing, filming & editing to make it happen. Special thanks also goes out to the VCAV team who greatly helped the coops during filming & editing. You can view it by going to YouTube: click on top of picture to see video